Shipping policy

Last updated: October 3, 2026

Where your order comes from

Cozy Camel works with trusted partner suppliers who pack and ship our products. If you order more than one item, your order may arrive in more than one package, and each package may have its own tracking number.

Processing time

Orders are usually processed within a few business days after you place them. You will get an email with tracking information as soon as your order ships. Processing may take longer during busy periods and holidays.

Delivery time and rates

Shipping rates and estimated delivery times are shown at checkout, based on your address and the items in your order. Delivery times are estimates, not guarantees, and can be affected by the carrier, weather and other things outside our control. Any shipping offers or free shipping thresholds are shown at checkout.

Where we ship

We ship to the United States and to select other countries. The countries available to you will appear at checkout. Orders shipped outside the United States may be subject to customs duties, import taxes or fees, which are the responsibility of the customer.

Tracking your order

Once your order ships, we will email you a tracking link. It can take a day or two for tracking to start showing updates.

Wrong address

Please double-check your shipping address at checkout. We cannot be responsible for orders delivered to an incorrect address that was entered by the customer. If you made a mistake, contact us right away and we will do what we can.