Refund policy

Last updated: October 3, 2026

Final sale, for hygiene reasons

We love our customers, but we can't take underwear back. For hygiene and safety reasons, all underwear, bras, bralettes and other intimates sold by Cozy Camel are final sale. This means we cannot accept returns, exchanges or refunds for change of mind, wrong size, or fit. All other items we sell are also final sale, except as described below.

Check your size before you order

Because all sales are final, please check the size range and fit notes on each product page before you buy. Sizes vary by style. If you are not sure which size to pick, contact us before you order and we will be happy to help.

When we will make it right

If your order arrives damaged or defective, if we sent you the wrong item, or if your order never arrives, contact us within 7 days of delivery (or, for an order that never arrived, within 30 days of your order date). Please include your order number and clear photos where relevant. After we review your request, we will replace the item or issue a refund.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. We can only cancel an order that has not yet been sent to our supplier for fulfillment.