Frequently asked questions
What sizes do you carry?
It depends on the style. Most go from XS to 3X, some stop at XL, and a few stop at L. Check the size range on each product page, or see our Size Guide.
Can I return underwear?
For hygiene reasons, underwear, bras, bralettes and other intimates are final sale, so we can't take them back for fit or change of mind. If your order arrives damaged, defective or wrong, contact us within 7 days of delivery and we'll make it right. Details are in our Refund Policy.
I'm not sure which size to order. Help?
Start with the size range and fit notes on the product page. If you're between sizes, size up. Still stuck? Chat with us before you order and we'll help you pick.
Where is my order?
Once your order ships you'll get an email with a tracking link. It can take a day or two for tracking to start updating. If you ordered more than one style, they may arrive in separate packages.
How long does shipping take?
Shipping rates and estimated delivery times are shown at checkout, based on your address and what's in your cart. They're estimates, not guarantees.
Do you ship internationally?
We ship to the United States and to select other countries. Available countries appear at checkout. Orders sent outside the US may be subject to customs duties or import taxes, which are the customer's responsibility.
Is there a discount code?
Yes. Join the herd with your email on our homepage and use code JOINTHEHERD at checkout for 10% off. One use per customer.
Can I change or cancel my order?
Contact us as soon as you can. We can only cancel an order that hasn't been sent to our supplier yet.
What are your products made of?
It varies by style. Many are organic cotton and hemp, others are silky seamless knits. The fabric and care details are on every product page.
How do I contact you?
Use the chat on the site, or email support@cozycamel.store. We usually reply within a couple of business days.